Drivania was founded in 2001 with the aim of providing private passenger transportation by means of chauffeured car services.
We have been constantly evolving since the beginning in order to adapt to industry needs and, above all, to new technologies. We commercialize the use of a fully-automated online booking system that allows users to book rides instantly for thousands of cities around the world while viewing vehicle availability in real time.
We have offices in Barcelona as well as in several European cities, and our United States offices are located in San Francisco and New York.
We have a young, dynamic and international team of professionals who work hard to offer quality customer service, technical support and commercial assistance. Our professional drivers have years of experience. Customers expect the highest service levels, and we are committed to making them a reality.
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In compliance with the general information obligation of Art. 10 of Spanish Law 34/2002 of 11 July for services related to the information and e-commerce society. The website www.drivania.com is owned by DRIVANIA EUROPE, SLU (hereinafter DRIVANIA), with registered address at CALLE JESUS SERRA SANTAMANS 2 PL 0 - PAR EMP CAN SANT JOAN - 08174 SANT CUGAT DEL VALLES (BARCELONA) SPAIN, and CIF tax ID B62651427e, registered in the Barcelona Companies Register, Volume 33890, Page 113, Sheet B-234825.
Drivania reserves the right to modify these Terms and Conditions in order to adapt them to the applicable legislation in force.
These Terms and Conditions do not exclude the possibility that certain online services, due to their specific nature, may also be subject to their own terms of use, in addition to the Privacy Policy.
Drivania may, at any time and without prior notice, make changes and updates to these Terms. These changes will be shared on the website and take effect the moment they are posted.
As a result, the User must periodically check for any changes to these Terms, and regardless of whether there is express consent or not, the User’s continued use of the service after the changes have been posted implies their acceptance of those terms. If the User does not agree with the updated Terms and Conditions, they may renounce by ceasing to use the Service.
Access is free except for the cost to connect via the telecommunications network made available by the User’s service provider.
Anyone who uses the website is classified as its User (hereinafter ‘User’), which involves reading, understanding and agreeing to all the terms and conditions specified in this document.
Drivania is owned by DRIVANIA EUROPE, SLU, which provides private transportation services in chauffeured vehicles.
Drivania has an office in Barcelona, as well as United States offices in San Francisco, Miami and New York.
It has a young and dynamic international team of professionals who work hard to offer quality customer service, technical support and sales assistance. The chauffeurs are professionals with years of experience.
The Drivania website is intended for use by businesses and individuals, and it provides Users with private chauffeured transportation services in more than 1,000 cities.
Through Drivania, Users can book a chauffeured vehicle service at their travel destination in less than one minute and with only three steps:
1. Select the type of ride, date, time, pick-up location and destination.
2. Choose the vehicle that best fits your needs.
3. Enter the passenger information.
Two hours before the ride, we will send a text message with the driver's name and phone number to the passenger.
Through your Drivania.com account, you can manage all your reservations, check the status of each booking and the driver assignments in real time, and much more.
Drivania offers two types of services:
- Transfers: From point A to point B.
- Hourly: A vehicle is at your disposal for a minimum of three hours.
These services are exclusively for individuals of legal age (18 years and up). We do not collect or intend to collect information from minors. If it is believed that a User of the service is a minor and that the information required to log in has been falsified, Drivania may refuse to provide the User with access to the services offered.
In any case, the parents and/or legal guardians of minors must ensure compliance with this requirement since they are responsible for the actions of those minors. If parents and/or legal guardians believe or discover that a minor under their care has provided personal information without their consent, they may contact mk@drivania.com.
We suggest registering with Drivania to hire its services.
Users should visit the ‘Register’ section to sign up.
Drivania hereby informs you that as part of the booking process, you will be required to identify yourself with a username and password. Users will have access to the hired service and be able to modify their information. These credentials will be used to access the services provided by the website.
Users must keep their credentials in strict and utmost confidence under their own responsibility, thereby assuming all damage and consequences of any kind that may arise from the breach of confidentiality or disclosure of information. For security reasons, the credentials for electronic access to the website’s services may be modified by the User at any time. The User agrees to immediately notify Drivania of any unauthorised use of their credentials as well as of unauthorised access by third parties.
DATA CONTROLLER
The company responsible for processing your data according to this Privacy Policy is:
DRIVANIA EUROPE, SLU
NIF: B62651427
Address: C/ Jesús Serra Santamans, 2 - PL 0 08174 Sant Cugat del Vallés (Barcelona)
E-mail address: info@drivania.com
Website: www.drivania.com
Telephone no.: 931760215
Registered in the Companies’ Register of Barcelona, Tomo 33890, Folio 113, Hoja B-234825
At DRIVANIA EUROPE, SLU, we recognise the importance of protecting your personal information and we are committed to processing it responsibly and in compliance with the data protection laws.
The purpose of this privacy policy is to regulate all the aspects relating to the processing of data of the different users browsing the website or providing their personal details on the different forms to be found on it.
Personal Data
Personal Data is the information that identifies you or may identify you. Through the website, in the boxes that are stablished for that purpose, it is collected the personal data that the User provides us: Name, surname, email, telephone number, postal code, city, etc. In addition, it is collected all the personal data that the User voluntarily provides us through any of the social networks, of which the User is registered. In this case, the privacy settings will depend on both the configuration that the User established as well as the terms and conditions of the social network itself.
When a user visits the website, this does not mean that he/she has to provide any information about his/her personal data. However, if such information is provided, the data will be processed lawfully and subject at all times to the principles and rights contained in the GDPR 2016/679 of 27 April 2016 and the LOPDGDD 3/2018 of 5 December.
Purpose, duration and legitimation of the processing:
We will process the data provided to us by the user for the following purposes:
To deal with the user’s site or request made using the contact form on the website. We collect and process the user’s personal data to enable us to process and manage his/her site, query or any request made using said form. We will keep these data for the time necessary to comply with the request and for the time established by law, with a minimum duration of 3 years.
The basis for legitimation of the data processing will be the consent granted by the user when checking the box for acceptance of our privacy policy before sending the request. The user has the right to revoke his/her consent at any time, without this affecting the lawfulness of the processing based on the consent given prior to it being withdrawn.
To manage the user’s registration and participation in the blog comments form on the website. We will keep the data given to us for as long as the user does not request cancellation of his/her subscription to the blog content, for the time established by law, and for a minimum duration of 3 years.
The basis for legitimation of the data processing will be the consent granted by the user when registering through the blog subscription form and checking the box for acceptance of our privacy policy before sending the request. The user has the right to revoke his/her consent at any time, without this affecting the lawfulness of the processing based on the consent given prior to it being withdrawn.
To manage the experiences or opinions regarding the products and/or services through the user opinions that will be published on the website, and thereby help other users. The only personal data that will be published in relation to the user opinion will be the user’s name and town/city. We will keep the data given to us for as long as the user does not request that they be revoked, and for the time established by law, with a minimum duration of 3 years.
The basis for legitimation of the data processing will be the consent granted by the user when registering using the form provided for this purpose on the website and checking the box for acceptance of our privacy policy before sending the request.
To send circulars and newsletters about DRIVANIA EUROPE, SLU products. When we have the user’s consent, we collect and process his/her personal data to send him/her information about our products and services. We will keep these data for as long as the user does not revoke his/her consent to them being processed, for the time established by law and for a minimum duration of 3 years.
The basis for legitimation of the data processing will be the consent granted by the user when checking the box for acceptance of our privacy policy before subscribing to the newsletter in the form provided for this purpose on the website. The user has the right to revoke his/her consent at any time, without this affecting the lawfulness of the processing based on the consent given prior to it being withdrawn.
To register as a “registered user” on the registration form on the website, which will allow the user to access his/her private services area and be informed of our activities; this will enable us to send him/her by any electronic medium commercial communications about the new features of our services. We will keep these data for as long as the user does not request cancellation of his/her registration, and for the time established by law, with a minimum duration of 3 years.
The basis for legitimation of the data processing will be the consent granted by the user when registering with the registration form and checking the box for acceptance of our privacy policy before sending the request. The user has the right to revoke his/her consent at any time, without this affecting the lawfulness of the processing based on the consent given prior to it being withdrawn.
To improve the user experience when browsing the website. We will keep these data for as long as the user does not revoke his/her consent to them being processed by deleting the cookies, for the time established by law and for a minimum duration of 3 years.
The legitimate basis for improving website browsing is the consent given by the user when accepting the cookies. The user has the right to revoke his/her consent at any time, without this affecting the lawfulness of the processing based on the consent given prior to it being withdrawn.
To manage our social networks and send users information about our activities and products. We will keep these data for as long as the user does not revoke his/her consent to them being processed, for the time established by law and for a minimum duration of 3 years.
The legitimate basis for managing our social networks and sending users our activities and new features is the consent we are given to do so. The user has the right to revoke his/her consent at any time, without this affecting the lawfulness of the processing based on the consent given prior to it being withdrawn.
Transfer or communication of personal data
Your data will not be communicated or transferred to third parties unless there is any legal obligation of the group companies for administrative and internal management purposes. The recipients of the information will be those service providers linked to the person in charge who act as the processors.
International transfers
To carry out the purposes of the treatment, DRIVANIA EUROPE, SLU will transfer the data of those users who request a service provided by the company of the group DRIVANIA INTERNATIONAL USA or UNIVERSAL DRIVANIA GROUND TRANSPORTATION LLCA to it, which are located in the US, implying a international data transfer However, both are attached to the Privacy Shield*, an agreement between the European Commission where the legal framework for personal data security between Europe and the US is approved.
Privacy Shield *: This implies that the companies mentioned have certified their compliance with the EU-EE. UU. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as established by the US Department of Commerce. UU, with respect to the collection, use and retention of such personal data. Consequently, that these companies have undertaken to adhere to the Principles of the Privacy Shield with respect to such personal data. Both companies are subject to the powers of investigation and execution of the FTC for the purposes of the Privacy Shield program. For more information on the Privacy Shield program, and to see the certification of entities visit https://www.privacyshield.gov/list.
Drivania informs Users that we may collect personally identifiable information about them, such as their name, surnames and email address.
Drivania also collects technical information about the device (e.g., the device name and model; the name and version of the operating system; information about the CPU, storage capacity, screen size, firmware, software, mobile carrier and Internet service provider) for the purpose of addressing technical incidents.
To use the website, the User must have a compatible computer, smartphone or mobile device with an Internet connection and that meets the minimum specifications (software requirements).
The software version may be updated periodically to make it compatible with new features and services.
Drivania will make every reasonable effort to ensure the website is always available. However, the User understands that the site is delivered via the Internet or mobile networks, and therefore its quality and availability may be affected by factors beyond Drivania’s control.
Drivania is not liable in the event that the website is unavailable, if it is difficult or impossible to download or access its content, or if any other errors in the communication system result in its unavailability.
7.1 Price
The applicable service prices will be listed in our website at the time of booking; they will be specified in euros and include any discounts as well as the applicable VAT on the booking date.
7.2 Payment
The payment method is negotiable, depending on the client and the booking volume. Options include VISA bank card, Visa Electron, Maestro, MasterCard and 4B, bank transfer, and voucher in the case of travel agencies.
By clicking on "Authorise Payment", you are confirming that the bank card is yours. Bank cards are subject to verification and authorisation by the issuing entity, and if this entity does not authorise payment, we will not be liable for any delays or services not rendered, and we will be unable to formalise a contract with you.
8.1. Any changes and/or cancellations must be made directly through the Drivania.com account or via e-mail or phone.
8.2. Changes and/or cancellations will always appear in your online Drivania account and also be confirmed via e-mail.
8.3. The cancellation policies will depend on the type of service, the pick-up time and the vehicle category:
8.3.1 In the case of SEDAN, SUV and MINIVAN vehicle categories:
For transfer bookings:
- Free cancellation when notified at least 2 hours before the pick-up time.
- 100% charge will be applied if the cancellation is made less than 2 hours in advance.
For hourly bookings:
- Free cancellation when notified at least 8 hours before the pick-up time.
- 50% of the amount will be charged if the cancellation is made 4-8 hours in advance.
- 100% charge will be applied if the cancellation is made less than 4 hours in advance.
8.3.2 All other vehicles, for transfers as well as hourly bookings:
- Free cancellation when notified at least 24 hours before the pick-up time.
- 100% charge will be applied if the cancellation is made less than 24 hours in advance.
8.4. This cancellation policy may vary in the following instances:
A. During special events in the city that could affect overall demand.
B. For our Meetings & Events services that involve a large number of passengers.
In these instances, the client will be informed of the applicable cancellation policy.
The services in which the reservation includes more than 3 vehicles may entail special contract conditions that may affect some or all steps in the hiring process.
9.1. Services will be conducted by executive chauffeurs.
9.2. English-speaking drivers are available in most destinations.
9.3. Drivers who speak Spanish or other languages are available in various locations.
9.4. The chauffeur carries a mobile phone available from 1 hour before the service begins so that you can contact him with your travel details.
9.5. The drivers meet the dress code and the executive image.
9.6. Gratuity is included in the price.
10.1. The passenger should know the pick-up time and pick up procedure and whether it is at an airport or a specific address (street, floor, and door).
10.2. 45 minutes before the service begins Drivania can send an SMS with all the service details confirming the details of the chauffeur, name and mobile phone number.
10.3. 24h Customer Service: If the passenger does not locate the driver, he/she must contact Drivania before deciding to leave.
Phone 24/7 hours: EUR +34 91 176 02 15 | US +1 415 376 4112 | UK +44 203 769 1926
10.4. The request for Drivania´s services through any channel means that you accept these terms of engagement and the responsibilities arising from there on.
10.5. Quotes are in EURO, US dollar or GBT depending on the client's country.
All the brands, copyrights, databases and other intellectual property rights of the Drivania site, regardless of their nature, in addition to the source code, are the exclusive property of Drivania, or, in this case, of the owners from which Drivania has legally obtained their licence or transfer for use.
The site and the content provided through it are owned by Drivania and we only grant you a limited, free, non-exclusive and revocable license for personal and non-commercial use and for receiving the multimedia content made available through the site. This licence will remain in force unless you cease using the site or are removed at Drivania's request.
The site is licenced but not sold to you, and Drivania retains ownership of all the copies of the site, even after it is installed on your device.
Drivania, S.L.U. may transfer these or any part of them without restrictions, but the User may not transfer these or any part of them, or transmit or sub-licence their rights to this license to a third party.
All the commercial brands, service brands, commercial names, logos, designs and domain names included in the site, along with any other functions of the site, are the exclusive property of Drivania. This license does not grant the User any rights to use the commercial brands, service brands, commercial names, designs, logos or domain names of Drivania, regardless of whether it is for commercial or non-commercial use.
In accordance with the maximum permitted by law, Drivania, its senior management, shareholders, employees, agents, board members, subsidiaries, affiliates, successors, assignees, suppliers/vendors or licensors will not be held liable for any type of loss or damage (direct, indirect, special or punitive) derived from using or accessing the site.
The User also agrees that, to the degree permitted by applicable legislation, their single and exclusive right in light of any issue or dissatisfaction with the site or its content is to cease using it.
Drivania will not be liable for any damages or alterations to the User’s devices as a result of installing or using the site, including but not limited to, computer equipment, portable devices and mobile phones.
Drivania will keep the site operational. However, certain technical difficulties may arise or it may be necessary to perform maintenance tasks that could cause temporary service interruptions. For this reason, Drivania cannot guarantee the site's continuous availability or operation; the absence of viruses or other elements that could make changes to device systems; or the reliability, usability, accuracy, precision, integrity and up-to-date nature of the information contained in the application. In any case, Drivania has made all the necessary technical adjustments required by Spanish legislation.
The User acknowledges and accepts that their use of the content and/or services made available through Drivania site is under their own risk and/or liability. The User agrees to use the site and all their content and services in accordance with the applicable laws, morals, public order and these Terms of Use and the corresponding Specific Terms & Conditions. Moreover, the User agrees to use the services and/or content of the siten accordingly and not use them to carry out unlawful or criminal activities that violate the rights of third parties and/or that infringe on intellectual and industrial property regulations or any other applicable legislation. Specifically, the User agrees to not transmit, insert, distribute or make available to third parties any type of material or information (data, messages, drawings, audio/image files, photos, software, etc.) that go against the law, morality, public order, and these Terms of Use and the corresponding Specific Terms & Conditions. The User agrees to, including but not limited to, carry out the following:
- Not introduce or distribute content or propaganda that is racist, xenophobic, pornographic, in favour of terrorism, or against human rights.
- Not introduce or distribute data programs (viruses and malicious software) to the network that may damage the computer systems of the access provider, its suppliers/vendors or third party Users on the Internet.
- Not distribute, transmit, or make available to third parties any information, elements, or content that violates the fundamental rights and public freedoms recognized in the constitution and in international treaties.
- Not distribute, transmit, or make available to third parties any information, elements, or content that entails unlawful or unfair advertising.
- Not transmit unrequested or unauthorized publicity, advertising materials, “spam”, “chain letters”, “pyramid schemes”, or any other form of solicitation, except for those areas (such as commercial spaces) that have been exclusively created for this activity.
- Not introduce or distribute any false, ambiguous, or inaccurate information or content that leads to errors on behalf of the recipients of said information.
- Not impersonate other Users by using their credentials for the various services and/or content of the portals.
- Not distribute, transmit, or make available to third parties any kind of information, element, or content entailing a violation of intellectual and industrial property, patent, trademark, or copyrights corresponding to the owners of the portals or to third parties.
- Not distribute, transmit, or make available to third parties any information, elements, or content that violates the privacy of communications and legislation on personal data.
Drivania may end the site’s use by the User at any time with prior notification. Ending the site’s use also ends all the rights and licences granted to the User, who must in turn stop using the site.
The rendering of services and/or content by the DRIVANIA site has an indefinite duration. However, DRIVANIA is authorised to terminate, cancel or unilaterally interrupt, at any time and without prior notice, the service provided by the site and/or any of the services, regardless of what is specified in the corresponding Specific Terms & Conditions.
Any disputes or conflicts in the interpretation of the terms that comprise these Terms of Use and Privacy Policy, as well as any matters related to the services of this portal, will be subject to Spanish legislation.
We use these cookies to facilitate your use of Drivania, distinguish you from
other users, offer you a better user experience and identify problems in order to
improve Drivania. Should you give your consent, we will use cookies that
enable us to gather more information on your preferences and tailor Drivania to
your individual interests.
The purpose of this cookies policy is to provide you with clear and precise
information on the cookies that are used on Drivania (the “Cookies Policy”).
Should you wish further information on the cookies used on Drivania, you can
send an email to the following address: info@drivania.com.
Cookies
A cookie is a file that is downloaded on your computer (or mobile device) in
order to store data that can be updated and recovered by the entity responsible
for installing it.
Information gathered using cookies can include the date and time of visits to
Drivania, the pages viewed, the time spent on Drivania and the sites visited just
before and just after it.
Performance cookies: This type of Cookie stores your preferences for the
tools contained in the Services, eliminating the need for you to reconfigure the
service every time you visit the site. For example, these cookies include:
· Volume adjustments for video or audio players.
· Video transmission speeds that are compatible
with your browser.
· The items placed in the “shopping cart” in the
case of e-commerce Services such as shops.
Geolocation cookies: these cookies are used to determine the country in
which you are located when requesting a service. This cookie is completely
anonymous and it is only used to help tailor the content to your location.
Registration cookies: registration cookies are generated once the user has
registered or subsequently logged in. They are used to identify the user in the
services for the following purposes:
Maintaining the user's identification in such a way that if they book a service
and then return to that service at another time or day, the user's identification
will remain in the browser or the computer so they may continue browsing
without logging in again. This feature may be deactivated if the user clicks on
the “close session” functionality, thereby eliminating this cookie and requiring
the user to log in again to confirm their identification the next time they access
the service.
Verifying whether the user is authorised to access certain services, such as to participate in
a contest.
In addition, certain services may use connectors to social media platforms such
as Facebook or Twitter. When the user registers in a service using the
credentials of a social media platform, they authorise the social media platform
to store a persistent cookie that remembers their identity and guarantees their
access to the Services until it expires. The user may delete this cookie and
revoke access to the services via social media platforms by updating their
preferences in the corresponding social media platform.
Analytics cookies: Whenever a user visits a service, the tool of an external
service provider (Omniture, Netscope, Comscore and similar entities that may
be added to this list as applicable) generates an analytic cookie in the user's
computer. This cookie, which is only generated at the time of the visit, will be
used to anonymously identify the visitor when the Drivania services are visited
in the future. The main goals are:
· To anonymously identify navigating users via the “Cookie” (it identifies
browsers and devices, not people), and therefore to estimate the number of
visitors and their time trends.
· · To anonymously identify the content with the
most visits and that is therefore
the most appealing to users.
· To ascertain whether the user is a new or a
repeat visitor.
Additional information about the privacy policy of these tools is available at:
·
Omniture: www.omniture.com/es/privacy
·
Comscore: www.comscore.com/esl/About_comScore/Privacy_Policy
·
Netscope: www.net-scope.com/oursolutions/oursolutions.aspx
In-house cookies
These cookies are sent to your computer and managed solely by us to ensure
the better functioning of Drivania. The information gathered is used to improve
the quality of our service and enhance your user experience. These cookies
remain in your browser for longer, allowing us to recognize you as a repeat
visitor to Drivania and adapt its content to offer you content in line with your
preferences.
Third-party analytics cookies
Drivania also uses the traffic measuring system Google Analytics, a Google
web analysis tool that allows us to measure how users interact with Drivania. It
also sets cookies on the domain of the site the user is visiting and uses a set of
cookies known as "__utma" and "__utmz" to gather information anonymously
and to report Website trends without identifying individual users. Learn more
about Google Analytics cookies and privacy.
Together with our server logs, they enable us to ascertain the total number of
users visiting Drivania and the most popular areas. Thanks to them, we can
obtain information that helps us to improve browsing and offer a better service
to users and clients.
If you interact with the content of Drivania, third-party cookies may also be
installed (for example, by clicking on social media buttons or viewing videos
housed on other sites). Third-party cookies are those established by a domain
different to Drivania. We cannot access the data stored in cookies of other
websites when you browse these other websites.
Here is a link to the Google website where you can find a description of the type
of cookies used by Google Analytics and their expiration time:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es
By browsing and remaining on Drivania, you are consenting to the use of the above cookies, for the time periods established and on the conditions contained in the Cookies Policy.
In any case, since cookies are not necessary for the use of Drivania, please note that you can block or disable them by configuring your browser to allow you to block the installation of some or all cookies. Almost all browsers allow you to be alerted to the presence of cookies or block them automatically. If you block cookies, you can continue to use Drivania, although some services may be limited and your experience on Drivania may be less satisfactory as a result.
Should you wish to withdraw your consent in relation to the Cookies Policy at
any time, you must delete the cookies configured on your computer (or mobile
device) using the settings and configuration of your Internet browser.
For further information on deleting, disabling or blocking cookies, please visit:
http://www.aboutcookies.org/Default.aspx?page=2
Changing your browser cookie configuration and settings
Unless you have adjusted the configuration of your browser, our system will
create cookies when you visit Drivania. Bear in mind that all Internet browsers
allow you to change this configuration. For more information on how to adjust
cookie configurations on the following browsers, please click on the relevant
link:
Internet Explorer:
- (IE7)
http://www.allaboutcookies.org/manage-cookies/internet-explorer7-plus.html
- (IE8)
http://www.allaboutcookies.org/manage-cookies/internet-explorer8-plus.html
- (IE9)
http://windows.microsoft.com/is-IS/windows7/How-to-manage-cookies-in-Internet-Explorer-9
Firefox:
-
http://support.mozilla.org/en-US/kb/Cookies
Chrome:
-
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Safari:
-
http://support.apple.com/kb/PH5042 (and for iOS - http://support.apple.com/kb/HT1677)
Drivania Cookies Policy may be updated and we therefore recommend that you
review this policy every time you access Drivania in order to be duly informed of
how and why we use cookies.
The Cookies Policy was last updated on June 20, 2013
Should you have any queries, comments or suggestions about the Cookies Policy, please write to: info@drivania.com
The company responsible for processing your data according to this Privacy Policy is:
DRIVANIA EUROPE, SLU
NIF: B62651427
Address: C/ Jesús Serra Santamans, 2 - PL 0 08174 Sant Cugat del Vallés (Barcelona)
E-mail: info@drivania.com
Website: www.drivania.com
Telephone no.: 931760215
Registered in the Companies’ Register of Barcelona, Tomo 33890, Folio 113, Hoja B-234825
At DRIVANIA EUROPE, SLU, we recognise the importance of protecting your personal information and
we are committed to processing it responsibly and in compliance with the data protection laws.
The purpose of this privacy policy is to regulate all the aspects relating to the processing of data of the
different users browsing the website or providing their personal details on the different forms to be found
on it.
Personal Data
Personal Data is the information that identifies you or may identify you. Through the website, in the
boxes that are stablished for that purpose, it is collected the personal data that the User provides us:
Name, surname, email, telephone number, postal code, city, etc. In addition, it is collected all the
personal data that the User voluntarily provides us through any of the social networks, of which the User
is registered. In this case, the privacy settings will depend on both the configuration that the User
established as well as the terms and conditions of the social network itself.
When a user visits the website, this does not mean that he/she has to provide any information about
his/her personal data. However, if such information is provided, the data will be processed lawfully and
subject at all times to the principles and rights contained in the GDPR 2016/679 of 27 April 2016 and the
LOPDGDD 3/2018 of 5 December.
We will process the data provided to us by the user for the following purposes:
· To deal with the user’s application or request made using the contact form on the website. We
collect and process the user’s personal data to enable us to process and manage his/her
application, query or any request made using said form. We will keep these data for the time
necessary to comply with the request and for the time established by law, with a minimum
duration of 3 years.
The basis for legitimation of the data processing will be the consent granted by the user when checking
the box for acceptance of our privacy policy before sending the request. The user has the right to revoke
his/her consent at any time, without this affecting the lawfulness of the processing based on the consent
given prior to it being withdrawn.
· To manage the user’s registration and participation in the blog comments form on the website.
We will keep the data given to us for as long as the user does not request cancellation of his/her
subscription to the blog content, for the time established by law, and for a minimum duration of 3
years.
The basis for legitimation of the data processing will be the consent granted by the user when registering
through the blog subscription form and checking the box for acceptance of our privacy policy before
sending the request. The user has the right to revoke his/her consent at any time, without this affecting
the lawfulness of the processing based on the consent given prior to it being withdrawn.
· To manage the experiences or opinions regarding the products and/or services through the
user opinions that will be published on the website, and thereby help other users. The only
personal data that will be published in relation to the user opinion will be the user’s name and
town/city. We will keep the data given to us for as long as the user does not request that they be
revoked, and for the time established by law, with a minimum duration of 3 years.
The basis for legitimation of the data processing will be the consent granted by the user when registering
using the form provided for this purpose on the website and checking the box for acceptance of our
privacy policy before sending the request.
· To send circulars and newsletters about DRIVANIA EUROPE, SLU products. When we have
the user’s consent, we collect and process his/her personal data to send him/her information
about our products and services. We will keep these data for as long as the user does not
revoke his/her consent to them being processed, for the time established by law and for a
minimum duration of 3 years.
The basis for legitimation of the data processing will be the consent granted by the user when checking
the box for acceptance of our privacy policy before subscribing to the newsletter in the form provided for
this purpose on the website. The user has the right to revoke his/her consent at any time, without this
affecting the lawfulness of the processing based on the consent given prior to it being withdrawn.
· To register as a “registered user” on the registration form on the website, which will allow the
user to access his/her private services area and be informed of our activities; this will enable us
to send him/her by any electronic medium commercial communications about the new features
of our services. We will keep these data for as long as the user does not request cancellation of
his/her registration, and for the time established by law, with a minimum duration of 3 years.
The basis for legitimation of the data processing will be the consent granted by the user when registering
with the registration form and checking the box for acceptance of our privacy policy before sending the
request. The user has the right to revoke his/her consent at any time, without this affecting the lawfulness
of the processing based on the consent given prior to it being withdrawn.
· To improve the user experience when browsing the website. We will keep these data for as long
as the user does not revoke his/her consent to them being processed by deleting the cookies,
for the time established by law and for a minimum duration of 3 years.
The legitimate basis for improving website browsing is the consent given by the user when accepting the
cookies. The user has the right to revoke his/her consent at any time, without this affecting the
lawfulness of the processing based on the consent given prior to it being withdrawn.
· To manage our social networks and send users information about our activities and products.
We will keep these data for as long as the user does not revoke his/her consent to them being
processed, for the time established by law and for a minimum duration of 3 years.
The legitimate basis for managing our social networks and sending users our activities and new features
is the consent we are given to do so. The user has the right to revoke his/her consent at any time,
without this affecting the lawfulness of the processing based on the consent given prior to it being
withdrawn.
Your data will not be communicated or transferred to third parties unless there is a legal obligation, or to
those service providers associated with the Controller which act as data processors.
To carry out the purposes of the treatment, DRIVANIA EUROPE, SLU will transfer the data of those users who
request a service provided by the company of the group DRIVANIA INTERNATIONAL USA or UNIVERSAL DRIVANIA GROUND
TRANSPORTATION LLCA to it, which are located in the US, implying a international data transfer However, both
are attached to the Privacy Shield*, an agreement between the European Commission where the legal framework for
personal data security between Europe and the US is approved.
Privacy Shield *: This implies that the companies mentioned have certified their compliance with the EU-EE. UU. Privacy Shield
Framework and the Swiss-U.S. Privacy Shield Framework as established by the US Department of Commerce. UU, with
respect to the collection, use and retention of such personal data. Consequently, that these companies have
undertaken to adhere to the Principles of the Privacy Shield with respect to such personal data. Both companies
are subject to the powers of investigation and execution of the FTC for the purposes of the Privacy Shield program.
For more information on the Privacy Shield program, and to see the certification of entities
visit https://www.privacyshield.gov/list.
In order for us to keep the personal data up to date, the user must always inform us of any change in
said data; if this is not done, we cannot be liable for the veracity of the data.
The user guarantees that the personal data provided are true, and guarantees that all the information
provided corresponds to reality, is up to date and is accurate. He/she is obliged to communicate any
modification thereto.
If the user provides third party data for any purpose to DRIVANIA EUROPE, SLU, he/she guarantees
that he/she has obtained these data lawfully, has informed the affected parties in advance, has obtained
his/her consent to communicate them, and that the information provided is accurate and true.
All our forms have an asterisk (*) to indicate which details are compulsory. If the user does not complete
these fields, or does not check the privacy policy box, the information will not be sent.
In order to access your account, the USER must "Log in" and include the username and password.
The users are responsible for the adequate custody and confidentiality of any identifiers and/or
passwords that they have selected in the registration from, and they undertake not to assign their use to
third parties, nor to allow their access to outsiders.
Likewise, it will be the obligation of the user to notify immediately to the Controller any fact that allows the
misuse of the identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order
to proceed to its immediate cancellation.
You have the right to access your data and obtain confirmation regarding the processing thereof, as well
as a copy of the personal data being processed. You have the right to update them and request that any
inaccurate data be corrected, or request removal of the data when they are not necessary for the
purposes for which they were collected. You may request a restriction in the processing of your data and
object to them being processed by revoking your consent, and also exercise your right to data portability.
Similarly, you have the right not to be the subject of decisions based solely on the automated processing
of your personal data. You may exercise your rights by contacting us C/ Jesús Serra Santamans, 2 PL 0
- 08174 Sant Cugat del Vallés (Barcelona). Email: info@drivania.com
If you consider that your rights have not been duly respected, you have the right to lodge a complaint
with the Spanish Data Protection Agency www.aepd.es
Anyone providing data through the forms on this website and accepting the processing of such states
that he/she is at least 14 years old. Access to, and use of the website is prohibited for anyone younger
than 14. If, at any time, the Data Controller detects that a person younger than 14 years of age has
provided personal data, we will cancel said data. In addition, parents or tutors may in any event write to
DRIVANIA EUROPE, SLU to block any access account created by minors in their charge who have
registered by falsifying their identity.
A cookie is a small file that is downloaded and stored on the user's computer when he/she access a
website. Cookies allow the website, amongst other things, to store and recover information on the
browsing habits of the user or of his/her computer and, depending on the information they contain and
the way in which you use your computer, they may be used for user recognition.
The user has the option to prevent the generation of cookies, by selecting the corresponding option in
his/her browser program. You can obtain more information by reading our Cookies Policy.
DRIVANIA EUROPE, SLU, as the party responsible for the website, hereinafter the website
MANAGER, makes this document available to its users, for the purpose of complying with the obligations
set out in Law 34/2002, of 11 July, on Information Society and Electronic Commerce Services (LSSICE),
BOE No. 166, and also to inform all users of the website of its conditions of use.
Any person accessing this website assumes the role of user, and undertakes to observe and comply
strictly with the provisions herein, and with any other legal provision that might apply.
DRIVANIA EUROPE, SLU reserves the right to modify any type of information that might appear on
the website, with no obligation to provide advance notice or make users aware of said obligations; it shall
be understood that the mere fact that it is published on the DRIVANIA EUROPE, SLU, website is
sufficient.
Domain name: www.drivania.com
Company name: DRIVANIA EUROPE, SLU. DRIVANIA
NIF: B62651427
Registered office: C/ Jesús Serra Santamans, 2 pl 0 08174 SANT CUGAT DEL VALLÉS
Telephone no.: 931760215
E-mail: info@drivania.com ; hello@universaldrivania.com
Registered in the (Commercial / Public) Register: Barcelona, Tomo 33890, Folio 113, Hoja B-234825
The website, including as examples, though not limited to these, its programming, edition, compilation
and other elements necessary for it to function, the designs, logos, text and/or graphics, are the property
of the MANAGER or, where relevant, it has a licence or explicit authorisation from the authors. All the
website content is duly protected by intellectual and industrial property legislation, and is registered in the
corresponding public registers.
Irrespective of the purpose for which said content was intended, the total or partial reproduction, use,
operation, distribution and commercialisation requires, under all circumstances, the prior written
authorisation of the MANAGER. Any use that is not authorised in advance is considered a serious
breach of the author’s intellectual or industrial property rights.
Any designs, logos, text and/or graphics which do not belong to the MANAGER, and which might appear
on the website, belong to their respective owners, and they themselves are liable for any dispute that
might arise with regard to them. The MANAGER explicitly authorises third parties to re-direct directly to
the specific content on the website and, in any event, re-direct to the main http:www.drivania.com
The MANAGER recognises the corresponding intellectual and industrial property rights of their holders,
and the fact that they are referred to or appear on the website does not mean that it has any rights or
responsibility over said rights. Neither does it provide any guarantee, sponsorship or recommendation for
such.
If you wish to make any comments on possible infringements of the intellectual or industrial property
rights, or regarding any of the website content, you may do so by sending an e-mail to:
info@drivania.com ; hello@universaldrivania.com
The MANAGER is exempt from any type of liability deriving from the information published on its website,
provided this information has been handled or entered by a third party beyond its control.
Use of Cookies
This website may use technical cookies (small information files that the server sends to the computer of
the person accessing the page) to carry out certain functions considered essential for the correct
functioning and viewing of the website. The cookies used are, in any event, temporary in nature; their
sole purpose is to make browsing more efficient, and they disappear when the user ends his/her session.
Under no circumstances do these cookies provide personal data by themselves, and neither are they
used to collect such data.
Cookies may also be used to ensure that the website server recognises the browser used by the user, to
make browsing simpler; it allows, for example, access for users who have registered previously for the
areas, services, promotions or competitions reserved exclusively for them without having to register on
every visit. They may also be used to measure audience, traffic parameters, monitor the progress and
number of entries, etc. In these cases, they are cookies that are technically dispensable but beneficial for
the user. This website will not install dispensable cookies without the user’s prior consent.
It is possible for the user to configure his/her browser to receive alerts when cookies are received, and to
prevent them being installed on his/her computer. Please consult your browser’s instructions for more
detailed information on this.
It is possible that you may be re-directed from the website to content on third party websites. Given that
the MANAGER cannot always monitor the content third parties place on their respective websites, it
cannot be held liable for any of said content. In any event, it will withdraw immediately any content that
might contravene domestic or international laws, morals or public order, will withdraw immediately the re-
direction to said website, and will make the relevant authorities aware of the content in question.
The MANAGER cannot be held liable for the information and content stored in the following, which are
examples, and not an exhaustive list: forums, chats, blog generators, comments, social networks or any
other medium which allows third parties to publish content independently on the MANAGER’s website.
However, in compliance with articles 11 and 16 of the LSSICE, it makes itself available to all users,
authorities and security forces, and cooperates actively in the withdrawal or, where relevant, blocking of
all content that might affect or contravene domestic or international laws, the rights of third parties or
morals and public order. If you as a user consider that the website features any content which might fall
under this heading, we request that you inform the website administrator immediately.
This website has been checked and tested to ensure that it works correctly. In principle, correct
functioning can be guaranteed 365 days a year, 24 hours a day. However, the MANAGER does not rule
out the possibility that there might be certain programming errors, or that there might be causes of force
majeure, natural catastrophes, strikes or similar circumstances that make access to the website
impossible.
The website servers may detect automatically the IP address and the domain name used by the user. An
IP address is a number assigned automatically to a computer when it connects to the Internet. All this
information is recorded in a duly registered server activity file which allows subsequent processing of the
data in order to obtain solely statistical measurements that reveal the number of pages printed, the
number of visits made to the web servers, the order of visits, the point of access, etc.
For the resolution of any disputes or similar matters related to this website or the activities carried out on
it, Spanish law shall apply. The parties submit themselves explicitly to Spanish law, and the resolution of
any conflicts deriving from or related to the use of the website shall be the competence of the Courts and
Tribunals closest to Sant Cugat del Vallés.