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Terms and conditions
Changes and/or Cancellations:
1. All changes and/or cancellations must be made directly through the Drivania.com account or
e-mail or phone.
2. Services can be cancelled free of charge up to 24 hours before the service starts, unless
mentioned otherwise. If the cancellation is after 24 hours prior to the service then
fees will be applied and can generate up to 100% of the cost of the service canceled.
3. Drivania is committed to avoid or minimize the cancellation charges depending on their
4. Booking statuses are available at Drivania.com. Bookings, changes or cancellations will
confirmed via e-mail.
5. The services in which the reservation includes more than 3 vehicles may entail special
conditions that may affect some or all steps in the hiring process.
About the Drivers:
1. Services will be conducted by executive chauffeurs
2. English-speaking drivers are available in most destinations.
3. Drivers who speak Spanish or other languages are available upon request.
4. The drivers meet the dress code and the executive image.
5. The chauffeur carries a mobile phone 1 hour before the service begins so that you can contact
with your travel details.
Important to Consider
1. The passenger should know to inform Drivania of the pick-up time and whether it is at an
or a specific address (street address, floor, and door).
2. 45 minutes before the service begins Drivania can send an SMS with all the service details
confirming the pick up time and location to avoid any possible difficulties.
3. 24h Customer Service: If the passenger does not locate the driver, he/she must contact the
service Drivania before deciding to leave.
Phone 24 hours : Europe +34 93 176 0215 / UK +44 203 769 1926 / USA +1 415 366 9654.
4. The request for Drivania´s services through any channel means that you accept these terms of
engagement and the responsibilities arising from there on.
5. In local currency quotes, the euro conversion will be done according to the exchange rate on
date of service bills.
Drivania is committed to protecting the privacy and personal data it receives from customers. We
you to know that when you use one of the Drivania Internet Websites, and when you provide us
information off-line, the privacy of your personally identifiable information will be respected
protected. While United strives to take reasonable measures to protect the privacy of our
the following are guidelines for protecting the information you provide to us.
BY USING OUR WEBSITE AND MOBILE APPLICATION (COLLECTIVELY, THE “SERVICE”), YOU AGREE TO THE
Information we collect
Upon registration with the Service, a user profile is developed to further customize the user’s
experience. The current required data fields are:
In addition, when you use our websites, certain user information and site activity data is
Further details on the information we collect is described below.
To help us serve your needs better, we use “cookies” to store and sometimes track user
cookie is a small amount of data that is sent to your browser from a web server and stored on
computer’s hard drive. Cookies can be disabled or controlled by setting a preference within your
Users of the Website should be aware that non-personal information and data may be automatically
collected by virtue of the standard operation of the Company’s computer servers or through the
of “cookies”. Cookies are files a website can use to recognize repeat users, and allow a website
track web usage behavior. Cookies take up minimal room on your computer and cannot damage your
computer’s files. Cookies work by assigning a number to the user that has no meaning outside of
resulting information) by third-parties. If you do not want information to be collected through
information to you.
How we use your information
Our primary goal in collecting information is to provide you with an enhanced experience when
the Service. We use this information to closely monitor which features of the Service are used
to allow you to view your trip history, store your credit card information on a secure page,
any promotions we may currently be running, rate trips, and to determine which features we need
focus on improving, including usage patterns and geographic locations to determine where we
offer or focus services, features and/or resources, we use the mobile information collected so
we are able to serve you the correct app version depending on your device type, for
and in some cases marketing purposes. We use the credit card information you provide us to bill
The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer
server, and to administer the Website. Your IP address is used to help identify you, and to
broad demographic data. Your IP address contains no personal information about you.
The purpose of this cookies policy is to provide you with clear and precise information on the cookies that are used on Drivania (the “Cookies Policy”).
Should you wish further information on the cookies used on Drivania, you can send an email to the following address: email@example.com.
A cookie is a file that is downloaded on your computer (or mobile device) in order to store data that can be updated and recovered by the entity responsible for installing it.
Information gathered using cookies can include the date and time of visits to Drivania, the pages viewed, the time spent on Drivania and the sites visited just before and just after it.
Type of cookies used on Drivania
Session cookies (or strictly necessary cookies):
These are used to track the user's progression through the site in a single visit. These are
required for the site to function but are not used in any way to identify you personally.
cookies are temporary and are automatically deleted once you leave Drivania.
Persistent cookies (or functionality cookies)
: These are used to identify the users between visits. They are not required for the site to
but may enhance customer experience. We do not store any personal data in these cookies, just a
unique number that identifies customers to us.
: They allow us to recognize and count the number of visitors and to see how visitors move
Drivania when they are using it. This helps us to improve the way Drivania works, for example,
ensuring that users are finding what they are looking for easily.
These cookies record your visit to Drivania, the pages you have visited and the links you have
followed. We will use this information to make Drivania and the advertising displayed on it more
relevant to your interests. We may also share this information with third parties for this
Drivania uses the cookies described below:
These cookies are sent to your computer and managed solely by us to ensure the better functioning of Drivania. The information gathered is used to improve the quality of our service and enhance your user experience. These cookies remain in your browser for longer, allowing us to recognize you as a repeat visitor to Drivania and adapt its content to offer you content in line with your preferences.
Third-party analytics cookies
Drivania also uses the traffic measuring system Google Analytics, a Google web analysis tool that allows us to measure how users interact with Drivania. It also sets cookies on the domain of the site the user is visiting and uses a set of cookies known as "__utma" and "__utmz" to gather information anonymously and to report Website trends without identifying individual users. Learn more about Google Analytics cookies and privacy.
Together with our server logs, they enable us to ascertain the total number of users visiting Drivania and the most popular areas. Thanks to them, we can obtain information that helps us to improve browsing and offer a better service to users and clients.
If you interact with the content of Drivania, third-party cookies may also be installed (for example, by clicking on social media buttons or viewing videos housed on other sites). Third-party cookies are those established by a domain different to Drivania. We cannot access the data stored in cookies of other websites when you browse these other websites.
Here is a link to the Google website where you can find a description of the type of cookies used by Google Analytics and their expiration time:
By browsing and remaining on Drivania, you are consenting to the use of the above cookies, for the time periods established and on the conditions contained in the Cookies Policy.
Disabling and blocking cookies
In any case, since cookies are not necessary for the use of Drivania, please note that you can block or disable them by configuring your browser to allow you to block the installation of some or all cookies. Almost all browsers allow you to be alerted to the presence of cookies or block them automatically. If you block cookies, you can continue to use Drivania, although some services may be limited and your experience on Drivania may be less satisfactory as a result.
Withdrawing your consent
Should you wish to withdraw your consent in relation to the Cookies Policy at any time, you must delete the cookies configured on your computer (or mobile device) using the settings and configuration of your Internet browser.
Changing your browser cookie configuration and settings
Unless you have adjusted the configuration of your browser, our system will create cookies when you visit Drivania. Bear in mind that all Internet browsers allow you to change this configuration. For more information on how to adjust cookie configurations on the following browsers, please click on the relevant link: